InfoFlo CRM Software Nominated as High Performer by G2 Crowd

The Carmel Vision team is proud to announce that G2 Crowd nominated our InfoFlo Software as one of 13 high performers in the CRM Software industry.

G2 Crowd is a trusted source of enterprise software reviews from real users. They launched the Beta version of their site in February 2013. Since then, they have garnered over 20,000 reviews of products across more than 200 categories, and more than half a million answers to the questions software buyers desire the most answers to.

cropped-intro-12.jpg

Any user of business software is welcome to share their experiences with the products they use in a review on G2 Crowd. Their reviews are different from Yelp’s in that the G2 Crowd verifies reviewers to make certain they are real business professionals, and no one can review their own product or that of a competitor; essentially eliminating bias.

Our goal as a company is to now qualify as a leader by G2 Crowd. In order to become one, we must receive a high customer satisfaction score and have a substantial market presence. This is a goal that we feel is attainable and achievable by our staff who continue to strive for excellence in customer service and product offerings.

We welcome you to help us reach for the top by submitting your customer review on G2 Crowd. Your customer reviews mean the world to us. It’s the kind of selfless goodwill that feels like a pat on the back and makes all our hard work and efforts worthwhile. A big thank you goes out to G2 Crowd for the nomination and to all the individuals that took the time to write to us to express their gratitude for the services that we provide.

You can submit your review here.

 

About Carmel Vision

Carmel Vision, a Toronto based CRM software development company, is focused on delivering a powerful management infrastructure that is designed to collect, search, and archive all content, contact and communication activities that take place in a typical office. We understand and listen to all of our customers’ needs and strive to give excellent quality at affordable prices.

Our flagship product, InfoFlo – is a central management system specifically designed to combat one of the biggest technical challenges facing any professional organization, how to efficiently organize, archive, filter and search the vital information that bombards our desktops on a daily basis. Our infrastructure allows all office activities to coexist together under one umbrella, making all critical information readily available at your fingertips.

If you are new to InfoFlo & Carmel Vision, we welcome you to our blog and resource hub. You’re just 30 Seconds away from your free 30 Day Trial of InfoFlo! Download your free trial here.

DiggThis

14 Useful Keyboard Shortcuts For Quick Navigation

Unlike with search engine marketing, Windows desktops and laptop computers are equipped with hundreds shortcuts. Unfortunately, more than 50% of Windows PC users don’t use them. Some just don’t remember the keys they need to press, while others are so used to doing it manually that changing habits is often harder than reducing two to three clicks.

Whatever the reason may be for not using shortcuts, we are here to educate you about them and how they offer you an easier and quicker way of navigating and using computer software programs, such as CRM Tools. For instance, did you know that highlighting text with the keyboard and pressing Ctrl + C is much faster than taking your hand from the keyboard, highlighting the text using the mouse, right clicking copy from the file menu, and then putting your hand back in place on the keyboard? Below are top 14 keyboard shortcuts we recommend everyone print out and use with their Windows PCs and laptops.

Shortcut Keys                               Descriptions
Ctrl+z or Ctrl+y  Undo or Redo previous text change
Esc  Close a record, dialogue box or cancel a command
Ctrl + (+) Zoom In
Ctrl + (-) Zoom Out
Shift+F10  Display the Right Click Menu
Tab or Shift+Tab  Move to the next or move to previous option or option group when working in a dialogue box
Ctrl+s  Save a record
Ctrl+Shift+s  Save and then open a new form (Save and New)
Shift + Arrow Up orShift + Arrow Down Select multiple rows in a list sequentially
Tab + Space Bar Select multiple rows in a list non-sequentially
Ctrl + Backspace Delete full work instead of a single character
Ctrl + Home Move cursor to the beginning of the page.
Ctrl + End Move cursor to the end of the page.
Ctrl+Shift+5  Minimize ribbon

Using the above mentioned keyboard shortcuts can significantly increase your staff’s productivity, reduce repetitive keystrokes, and help keep you focused on the important tasks at hand.

About InfoFlo

Did you know that Windows Shortcuts is not the only thing that can improve the way you run your business, streamline your operations, and enhance your service offerings without the need to hire more resources? Let’s us introduce to you InfoFlo, the most powerful, affordable, and user-friendly CRM Software on the market today. InfoFlo offers more than 40 integrated features including automatic linking of all emails to contacts, document management, collaboration, social media integration, email marketing and much more. By providing users with 360 degree visibility into all activities linked to specific contacts and shared projects, users can easily improve the efficiency of their customer facing processes, while decreasing their software costs through InfoFlo’s revolutionary pricing model. You’re just 30 Seconds away from your free 30 Day Trial of InfoFlo! Download your free trial here.

DiggThis

Should You Trade in Your Old Phone for the New iPhone 6 and iPhone 6 Plus?

If you are thinking of purchasing the new iPhone 6 or iPhone 6 Plus, consider trading in your old iPhones or Android phones first. There are several options for trading in old devices that can significantly cut down on the cost of purchasing the most anticipated phone of 2014, and most of the trade-in options are very easy to obtain and good bargains.

Verizon, for example, is giving its customers a $200 trade-in gift card for their iPhone 4, 4s, 5, or 5c and a $300 gift card for their iPhone 5s. Consumers must be willing to purchase a new iPhone 6 or 6 Plus on a new Verizon Edge two year contract.

Retailers like Target and Best Buy are also offering trade-in opportunities for consumers and Apple enthusiasts. Best Buy currently offers $310 for a 32GB iPhone 5s in good working condition, while Target offers $247.50 for the same device.

Rogers Communications in Canada has launched their Trade-Up program as well and permits customers to bring in an old smartphone or tablet and get credit towards the purchase of the new iPhone. The program is powered by Clover Wireless, so Rogers is really receiving the device on behalf of another company; a third party. All you have to do is bring your old smartphone or tablet to your local participating Rogers store. The device must be able to power up and have a working touchscreen with no cracks. iPhone 6

About InfoFlo

Couple your new iPhone purchase with a new CRM software for your office team.

InfoFlo is a powerful small to mid-sized business CRM software. The CRM software offers more than 40 integrated features including automatic linking of all emails to contacts, document management, collaboration, social media integration, email marketing and much more. By providing users with 360 degree visibility into all activities linked to specific contacts and shared projects, users can easily improve the efficiency of their customer facing processes, while decreasing their software costs through InfoFlo’s revolutionary pricing model.

You’re just 30 Seconds away from your free 30 Day Trial of InfoFlo! Download your free trial here.

DiggThis

How To Purchase CRM Software Without Breaking the Bank

You would never hire a plumber and send him to service a client without his tools, right?

It’s not just that it would be dangerous, but it wouldn’t be very proactive of you as well.

So why would you hire a sales representative without using a comprehensive and reliable CRM Software?

Having an intuitive and easy-to-use CRM platform can dramatically increase your staff performance. And yet, we continue to encounter businesses where customer inquiries are being handled using Outlook and a sticky notes all over the computer screen.

The most common excuse we hear is that CRM software is not affordable and not within their budget, too complicated, and unnecessary. But that’s not all true. Let us show you the benefit of purchasing a revenue-changing tool for you and all your employees!

crm_software

Why You Should Invest in InfoFlo CRM Software?

InfoFlo’s customers are empowered to do more with less. While “Customer Service is Supreme” might been a company motto for just about ever business out there, it wasn’t until social media became mainstream that a lot more companies started to take complaints from customers, comments and feedback more seriously.

Why? It’s because one negative experience can be read by thousands, if not millions, of social media users.

To turn negative experiences into positive ones, you need to start with the right CRM Software.  Research by BrandWatch has found that over 65% of customers would recommend a brand based on a quick and effective response in social media channels.

About Carmel Vison

Carmel Vision, a Toronto based CRM software development company, is focused on delivering a powerful management infrastructure that is designed to collect, search, and archive all content, contact and communication activities that take place in a typical office. We understand and listen to all of our customers’ needs and strive to give excellent quality at affordable prices.

Download your free trial today.

DiggThis

4 Ways CRM Software Can Improve Customer Retention Rates

New research shows that it could cost a business 6-7 times more to acquire a new customer than to retain an existing one. Customer loyalty and retention are the biggest drivers of referrals and revenue in the commercial world. Customer retention takes time to bear fruit and it is certainly worth investing time and resources into it. Here are four ways a CRM can help you maximize your customer retention rates and inevitably increase your ROI as well.

Customer Retention

1. Helps You Understand Customer Needs

A CRM is not just a software that you input your customers’ contact information. It can be useful for a lot of other purposeful things. For instance, a CRM Software is equipped to give you information about customer’s behaviours, preferences, buying patterns, and their entire history with your organization. By having this data at your fingertips, you can better understand your customers’ needs and preferences and inevitably helps you retain them during contractual negotiations as well.

2. Improve Overall Experience

Customers aren’t too fond of seeking new relationships with new service providers, especially when it comes to implementing new software, but they will if their customer experience is not what they are looking for. CRM analytics and capabilities make it possible for organizations to improve the overall experience for their customers through well-targeted communications, improved service execution, exceptional and inimitable service offerings and more importantly excellent customer service and after-sales support.

3. Lower Operational Costs

CRM software is perfect for reducing operational costs and streamlining operations. The capabilities enabled by CRM give organizations a holistic approach to managing their customers, allowing them to identify how to serve their customers in the most efficient manner without breaking the bank. That, in turn, makes it possible for companies to further invest in the customers they already have. It’s a cycle that helps to build customer retention rates unlike those that were in place in the past.

4. Spot and Fix Problems Proactively

If you have a CRM like InfoFlo, you can easily spot changes or sudden breaks in purchasing patterns and sometimes detect drifting customers before they cancel your services. Then, you can proactively investigate and solve issues rather than letting them damage valuable business relationships and jeopardize future retention rates.

About Carmel Vison

Carmel Vision, a Toronto based CRM software development company, is focused on delivering a powerful management infrastructure that is designed to collect, search, and archive all content, contact and communication activities that take place in a typical office. We understand and listen to all of our customers’ needs and strive to give excellent quality at affordable prices.

Our flagship product, InfoFlo – is a central management system specifically designed to combat one of the biggest technical challenges facing any professional organization, how to efficiently organize, archive, filter and search the vital information that bombards our desktops on a daily basis. Our infrastructure allows all office activities to coexist together under one umbrella, making all critical information readily available at your fingertips.

Download your free trial today.

DiggThis