Sharing and collaboration is a key feature for CRM software users. The ability to leverage group potential can be invaluable, giving a company that proverbial competitive edge. With features such as document and email sharing, users have no need to create duplicate info or spend valuable time passing documents back and forth for review and updates. This and more can have profound positive effects on overall business.
Top companies understand and strive to utilize the unique benefits of teamwork and collaboration and often consider these “must-haves” in major business strategy. The right CRM software can help companies tackle the challenges of sharing and collaboration on many different levels within the company. Also, it can ensure targeted results for team efforts and shared participation for the benefit of each department and the entire business structure.
What does CRM software allow to be shared? Contacts, projects, company info, emails and calendar events are just a few examples. An excellent sharing and collaboration feature that some CRM software systems have is document sharing with document management. Users can instantly share a document with other participants in the system and see a list of all the changes made to each document This document management feature is known as check-in and check-out with version control and it will allow a company to have an organized view of the life cycle of all documents.
When selecting CRM software for your company, be sure to look for the package that is readily adaptable to your business goals and outlook. Some CRM packages require an exchange server for sharing and collaboration which can be expensive so make sure to do your homework before you make this big decision.