Cloud vs. On-Premise CRM: Which Will Secure Your Data Best?
In September, 2017, 2.5 million Americans and some 100,000 Canadians were affected by a cyberattack on Equifax databases. The company, a consumer credit reporting agency, had known about the attack since July 29. However, it waited close to two months to report the hack to the public.
I was horrified upon hearing the news. In the past 5 years, I purchased home and car insurance, installed internet and cable TV, and leased a new car. To be eligible for all of these services, the companies I was doing business with used Equifax to check my credit score. Knowing how sensitive my information was, I expected Equifax to add more care to it.
Upon contacting Equifax and waiting 2 hours on the line I was told, “We host all our information in the cloud. Our cloud-based database was hacked into despite efforts to squash them. The only way to protect yourself is to subscribe to our free monitoring services. We will contact those affected by mail.”
Cloud vs. On-Premise CRM Debate
My experience with Equifax reignited a debate: Cloud vs. On-Premise CRM. Which one will secure my data best? I am sure everyone by now is thinking the same thing.
Many businesses with a small IT budget and few resources feel cloud-based CRM is a far more viable option for them. That’s because the CRM system requires little to no intervention from the IT department and are hosted be the developers. The product developers own the servers, handle the updates and are responsible for the general management of the platform. If there are any issues with the system, it is the responsibility of the vendor to fix it.
On-premise CRM applications are not handled by the vendors. Upon implementation, you and your IT department take over every aspect of platform management. This means that you and your IT department intervene when networks and services are down and install the necessary software to prevent hacks. Essentially, you are in the driver’s seat. You call the shots and you do not depend on others and their policies to ensure the safety and security of your data.
I am finding that the majority of CRM users are switching over to on-premise CRM applications because of recent cyberattacks on large companies, such as Yahoo, Equifax and eBay, and their databases.
Any cyber attack is a service interruption and is detrimental to businesses and their clients. The only way you can be proactive in stopping them from affecting you and your operations is to switch to on-premise. You call the shots and you determine what kind of security measures you need to take to secure your client information. If something does occur, you choose the appropriate action instead of relying on someone else to take it for you.
For on-premise CRM solutions, the implementation may seem costly. However when you look at the long term benefits, the pros outweigh the cons. We market InfoFlo CRM as a program with a onetime fee of $99/user with free upgrades for life. Once implemented, the data is all yours and no additional costs will be incurred. You determine your security needs, what you want added/deleted, and who has access to your databases. You will never have to worry about someone mismanaging your sensitive data.