These days, there is much talk of cloud based CRM software. Everyone is doing business in the cloud, and it seems like the right move for you to do so as well. However, while cloud based systems are certainly affordable and easy to maintain, they may not be the best choice for your growing small business.
On-premise CRM software, however, is still a valuable option for many. There are a number of benefits that will allow your business to be more productive, safe and successful; consider the top 5.
Higher Safety Levels
We’ve been hearing a constant flow of chatter about cloud safety in the business world. With more hackers getting higher levels of illegal access, your information and that of your customers, is certainly at risk. While there are a variety of safety measures you could put into place to combat such problems, simply choosing on-premise software can avoid it all together.
- Tip: Still, be sure to choose software that can be password protected. With customer information at risk, it’s all the more important that no one else can log in.
Greater Integration
CRM software is an important aspect of business. With leads, current and previous customer information, and important details, you may need to integrate with other systems. To do so, you’ll want ultimate access to over-all customization. Often times, cloud software can be difficult to integrate because of its one-size-fits-all build – but most on-premise options are just the opposite.
- Tip: Consider hiring a specialized contractor or employee to manage the software changes and customizations, as it may require a specific skill set.
Better Reliability
Cloud based software gained popularity because of its ability to be everywhere that you are. Being online means you can check from your phone, your computer, your tablet, etc. However, what happens when your internet connection is down or your cell phone is dead on a business trip? Suddenly, it’s not so convenient.
- Tip: Be sure to have the program installed on all laptops so the program can be accessed on business trips as well.
Easier To Budget
Most cloud based software programs are paid for on a monthly basis, as they are “hosted” through a third party webmaster. For a growing business, this can make budgeting tricky – if you switch programs, add more features, etc, your budget is thrown off. On-premise software, however, can be purchased in one payment, which is easier to build into your budget.
- Tip: Although you’ll be looking at a singular payment, be sure to check for options. Breaking it up into a year’s worth of payments may make it more financially feasible.
More Control
Over-all, the greatest benefit of on-premise CRM is the level of control that you have. From customizations to integration and safety, it’s important that you can make the changes you need to better your customer service or business practices.
- Tip: You may have a number of employees that will need access – be sure that your program allows that many users, so everyone can make the necessary changes and updates.
While cloud-based software has certainly taken center stage, it doesn’t mean it’s the best choice for your business. If issues such as security and control are concerns for you, then on-premise software will be your best option.
Bio: Jessica Sanders is an avid small business writer touching on topics that range from social media to document management software. She is a professional blogger and web content writer for ResourceNation.com.
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