New Antispam Law in Effect in Canada

The long awaited Canadian Anti-Spam Law (CASL) came into effect on Tuesday, July 1, 2014. The legislation governs the way we send commercial electronic messages (CEMs) to prospects. It is important for all companies in Canada to comply. The purpose of the legislation is to reduce the number of unwanted emails to people’s inboxes and to ensure that the messages we get are ones that we approve and want. That is why a big chunk of CASL focuses consent through the following means: Implied Consent – One of the most obvious ways you can obtain an implied consent is through an existing business relationship or what we call the business card cue. Current clients and referral sources are two examples of an existing business relationship. Express Consent-This is given directly from the content – can be either or oral in writing. You have permission until the person withdraws the consent (through unsubscribe) to send the emails. CASL

Fines:

Businesses that fail to comply with this law will be heavily fined. Penalties range from $1 million to $10 million. Based on the experience of other countries with similar legislation, Canadian government officials expect to see results quickly. They look at Australia as an example – the year after Australia passed this kind of legislation in 2004, it dropped out of the world’s top 10 spam originating countries. Canada is the last of G8 nations to pass this law.

Exemptions:

These messages are exempt from CASL:

  • Messages to an employee, contractor, or person who is working with your company.
  • Messages to family members or a person with whom you have a personal relationship with.
  •  Messages attempting to enforce a legal right or court order.
  • Responses to a current customer, or someone who has made an inquiry about your products/services in the last six months.
  •  Messages that will be opened or accessed in a foreign country, including the U.S., China, and most of Europe.
  •  However, you should be aware that all G8 countries now have some sort of anti-spam law in place.
  • Messages sent on behalf of a charity or political organization for the purposes of raising funds or soliciting contributions.
  • Messages that offer information about warranty, recall, safety, or security information.
  • One message to a recipient who you don’t have an existing relationship with on the basis of a referral. The first and last name of the referral must be disclosed. The referrer may be family or have another relationship with the person to whom you’re sending.
  • Messages that provide information about a purchase, subscription, membership, account, loan, or other ongoing relationship, including delivery of product updates or upgrades.
  • If your message does not meet one of these criteria, consent is required under CASL

 

Mandates:

It is recommended that all companies receive express consent from their recipients. When in doubt, businesses should send another email confirming the relationship and requesting that the recipient re-subscribe to email blasts. Here is what the law mandates you to deliver alongside your message. 1. For the purposes of subsection 6(2) of the Act, the following information must be set out in any commercial electronic message:

  • the name by which the person sending the message carries on business, if different from their name, if not, the name of the person;
  • if the message is sent on behalf of another person, the name by which the person on whose behalf the message is sent carries on business, if different from their name, if not, the name of the person on whose behalf the message is sent;
  • if the message is sent on behalf of another person, a statement indicating which person is sending the message and which person on whose behalf the message is sent; and
  • the mailing address, and either a telephone number providing access to an agent or a voice messaging system, an email address or a web address of the person sending the message or, if different, the person on whose behalf the message is sent.

2. If it is not practicable to include the information referred to in subsection (1) and the unsubscribe mechanism referred to in paragraph 6(2)(c) of the Act in a commercial electronic message, that information may be posted on a page on the World Wide Web that is readily accessible by the person to whom the message is sent at no cost to them by means of a link that is clearly and prominently set out in the message.

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5 Ways to Enhance Email Marketing Campaigns

Is email marketing a thing of the past? NO! Not only is it alive and kicking, but it remains one of the most effective and profitable ways to reach out to prospective customers.

To many C-level executives and marketing coordinators, email marketing strikes them as something old-fashioned. More advanced venues, such as social media and SEO get all the attention, and seem more powerful than email marketing. Unfortunately, reality is not on their side. Email marketing is still powerful because it moves the conversation about your business to a more personal environment – the inbox.

Follow these 5 Quick Tips to cut the fat from your emails and become the purple cow in the inbox rough.

Permission Marketing

 

1. Permission Marketing:

Take a few minutes to watch Seth Godin’s TEDTALKS video on Permission Marketing. The premise of this theory is that marketing emails should only be sent to recipients who have provided their consent to receive such information. Organizations that have not obtained consent from the recipients prior to the sending of the email are sending out spam. Businesses that spam recipients’ inboxes are defeating the purpose of meaningful email blasts. It is equally important to honour an individual’s request to be removed from the email blast’s list.

 

2. Clear Purpose:

Every email marketing communication that is sent out through a contact management system should clearly identify the sender of the email. The subject line and body text in the communication should also clearly reflect the content, origin and purpose of the communication. The reader should not have to read between the lines to understand the purpose of the email blast.

 

3. Clear Call to Action:

Whether it is ‘Call Now’ or ‘Buy Now’, the single call-to-action emails should channel the customer to the intended destination without any distractions. It’s equally important to make sure that the customer/prospect has sufficient time to take action that is offered in the message.

 

4. Focus on the 3Ps:

Focusing on the three “p’s” is a smart place to begin writing your email message. Conveying an idiosyncratic personality via copy, images and design is one way to differentiate yourself from the rest of the emails sitting in your recipient’s inbox. Also, your emails should clearly stipulate your value proposition and positioning.    When writing the message, think of Seth Godin’s purple cow analogy. Ask yourself: am I the ordinary black and white cow or the purple cow that stands out?

 

5. Mobile Friendly:

Smart Phone usage is increasing exponentially, and with it, so is the number of people that are reading email on mobile devices. According to a recent study, 43% of emails are now opened on a mobile device. That number is up 138% from 2010, and it’s pretty safe to say that it’s going to continue to increase. That’s why it’s important to have emails in both html and plain text – allowing people to read the email if it doesnot display correctly on their mobile devices.

 

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