The  Enterprise VFC recordings tool can be used to easily record digital dictations for any entity in the contact management system. All recordings are automatically converted to Microsoft media player format and are seamlessly archived and managed just like with emails.

Currently,  Workgroup VFC supports any SIP compliant PBX systems including Cisco and Asterisk.  A user can now gain all the functionality found on their high-end phone inside  Workgroup VFC, eliminating the need for a physical phone device. All that’s required is a properly assigned extension!  The above is accomplished via the built in softphone offered as an additional component.  Softphone features include: transfer, conference, hold, dial extension, view all active calls, and many more.  Making an outgoing call is a simple one click operation.  When detecting an incoming call  Workgroup VFC will display caller ID data and automatically navigate the user to the view associated with the calling party.  Also, incoming and outgoing calls are transparently recorded and archived just as is the case with emails.    In addition, custom dialing rules can be setup by the administrator to further enhance usability.